Support Center
We're here to help. Find answers to common questions below or reach out to our team directly.
Quick responses via messaging
Coming soon
Response Time
We typically respond within
24 hours
Frequently Asked Questions
How do I create an account?
You can sign up using your Google account or by creating an account with your email and password. Click "Sign In" in the top navigation bar to get started.
Is the VIN Check really free?
Yes, our VIN Check tool is completely free. It uses public data from NHTSA and EPA government databases to provide vehicle specs, safety recalls, crash ratings, and fuel economy information.
How do I schedule a test drive?
Browse our inventory, select a vehicle you're interested in, and click "Schedule Test Drive" or contact us directly via the methods listed on this page. Our team will confirm your appointment promptly.
What does "Certified Pre-Owned" mean?
Every vehicle in our inventory undergoes a comprehensive inspection process. We verify the vehicle history, mechanical condition, and ensure it meets our quality standards before listing it for sale.
How does the AI assistant work?
Our AI assistant uses advanced technology to help you find the right vehicle, answer questions about specific cars, decode VIN numbers, and provide personalized recommendations based on your preferences.
How do I delete my account?
You can request account deletion by contacting us at info@truemarkcertifiedsales.com. We will process your request and remove your personal data within 30 days.
What payment methods do you accept?
We accept various payment methods including financing options. Payment details are discussed during the purchase process with our sales team. All financial transactions are handled securely.
Do you offer vehicle delivery?
Please contact our team to discuss delivery options for your specific situation. Availability may vary based on distance and vehicle.
Help Topics
Buying a Vehicle
Learn about our inventory, pricing, test drives, and the purchase process.
Account & Privacy
Manage your account, update preferences, or request data deletion.
Communication
How to reach our team, response times, and available channels.
Technical Issues
Report bugs, browser compatibility, or issues with the platform.